The Challenge

The biggest challenge of the modern times is productivity or the lack of it! As knowledge workers are required to produce more with less and overwhelmed with the information flow, there is a constant struggle to complete the tasks with the available tools and resources. PPAgent ® offers a viable, measurable alternative to overcome this challenge.

Personal Productivity Agent (PPAgent ®) as the name suggests is a global knowledge task outsourcing company that helps the sales and marketing organizations (B2B) and individuals alike (P2P) to maximize their productivity. PPA facilitates this process by systematically identifying tasks in a given process and executing these tasks or the process itself using:

• Combination of global talent pool following industry best practices
• Process centric & workflow driven quality assurance team
• Automation of tasks
• Communication and web technologies. (Internet, VOIP and voice activated)

The Benefits

The PPAgent® solution is designed to bring the following benefits to the sales and marketing organizations and individual knowledge workers:

• Free the knowledge workers to concentrate on mission critical work, customer facing activities or new revenue generation initiatives.
• Decrease the turn around times in executing a business process or a task.
• Significantly reduce the cost of executing a task or a process
• Leverage a global pool of talent without having to leave your desk.
• Optimize return on invested time (ROIT)
• Improved knowledge management process and better business continuity

Yielding to:

• Focus on core activities
• Generation of new revenues.
• Speed to market for new products and services.
• Geographical expansion and new revenues from emerging economies.
• Transformation from local to a global organization.
• Multiply productivity by orders of magnitude
• Effectiveness and quality of work
• Create a work-life balance.

THE BUSINESS MODEL

KTO (Knowledge Task Outsourcing) is an activity where a knowledge worker examines the process or a task at hand, measures the ROIT on the same and decides to keep the core and outsource the mundane, repeatable and in some case highly skillful tasks. This outsourcing brings better utilization of the time and a higher ROIT while improving the quality of the output. 

PPAgent® will facilitate the execution of a process or a task through a combination of:

• Global talent pool based in offshore locations
• Processes (components of the business model)
• Best Practicies and automation
• Compliance

Components and Workflow of the PPAgent® System

• Solutions Area: Analyze business requirements, processes & objectives, identify tasks, define performance metrics and service level agreements.
• Communications Area: Provide easy, highly available, language neutral and the most intuitive access to the services provided.
• Knowledge & Automation Area Based on best practices and experience empower users with the most valuable, actionable, interesting and useful information relevant to the task at hand. Automate tasks or parts of tasks using system agents to achieve a faster turn around time and better quality of task execution.
• Back Office Area: Effectively route, execute & monitor tasks with highest levels of quality assurance and compliance.
• Global Talent Area: Pool of globally located skilled freelancers.

Workflow

Workflow: PPAgent® employs a 8 step workflow to execute an identified process or a task:

1. Domain experts analyze the current business process and identify tasks that can be taken up by PPAgent®
2. Assign a PPAgent® to each user of the service
3. User delegates tasks to the PPAgent® using any of the supported communication channels (Web, Phone, Email, Fax etc..)
4. Task is split & routed to the right set of skilled workers by the PPAgent® system
5. User monitors the task in progress at any time through the web interface for timely feedback and modifications if any
6. Task is completed and sent to Quality Assurance team
7. User is notified of task completion
8. User and QA team appraise the work done and formal sign off